Terms and Conditions
1. General Information
GeloxGaming is an educational online store offering gaming-related products. All content provided on this site is for informational purposes only.
2. Eligibility
By using this website, you confirm that you are at least 18 years old or have obtained parental or guardian consent to use this site.
3. Products and Services
All products listed are subject to availability. We reserve the right to discontinue any product at any time.
4. Pricing and Payment
Prices are listed in € and are subject to change without notice. Payment must be made in full at the time of purchase using the available payment methods.
5. Shipping and Delivery
We aim to process and ship orders within 3 days. Delivery times may vary based on location and shipping method.
6. Returns and Refunds
If you are not satisfied with your purchase, you may return it within 14 days of receipt for a refund or exchange, subject to our Return Policy.
7. Intellectual Property
Some content on this website, including videos and images, are property of different people and businesses and are protected by applicable intellectual property laws. Unauthorized use is prohibited.
8. User Conduct
Users agree not to use the website for any unlawful purpose or in a way that could harm the website or its users. Prohibited activities include, but are not limited to, transmitting harmful code, spamming, and infringing on intellectual property rights.
9. Limitation of Liability
GeloxGaming shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
10. Modifications to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on the website. Continued use of the site constitutes acceptance of the revised terms.
11. Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact us at:
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Email: geloxgaming@business.es
Privacy Policy
1. Information We Collect
We may collect the following types of personal information from users:
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-Personal Identification Information: Name, email address, billing and shipping address, phone number, and payment details.
-Technical Data: IP address, browser type, operating system, and access times.
-Usage Data: Pages visited, time spent on the Site, referring websites, and other diagnostic data.
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We do not knowingly collect personal data from children under the age of 13. If we learn we have collected such data, we will delete it promptly.
2. How We Use Your Information
We use the information we collect to:
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-Process and fulfill orders
-Send order confirmations and updates
-Respond to customer inquiries
-Improve our website and services
-Prevent fraud and maintain site security
-Comply with legal obligations
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with:
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-Service Providers: Such as payment processors, shipping providers, and IT service vendors, only to the extent necessary to fulfill your order or support our services.
-Legal Authorities: If required by law or in response to valid legal requests.
4. Cookies and Tracking Technologies
Our Site uses cookies and similar tracking technologies to improve user experience and analyze website traffic. You can control or disable cookies through your browser settings, but some features of the Site may not function properly.
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
6. Your Data Protection Rights (GDPR)
If you are a resident of the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation:
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-Right to Access – You have the right to request copies of your personal data.
-Right to Rectification – You have the right to request correction of any inaccurate or incomplete data.
-Right to Erasure – You can request the deletion of your personal data under certain conditions.
-Right to Object – You have the right to object to the processing of your data.
-Right to Data Portability – You may request that we transfer your data to another organization or to you directly.
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To exercise these rights, please contact us at geloxgaming@business.es.
7. Security of Your Information
We implement appropriate technical and organizational measures to protect your personal data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
8. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of the Site following the posting of changes constitutes your acceptance of those changes.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, you may contact us at:
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Email: geloxgaming@business.es
Return Policy
1. Eligibility for Returns
To be eligible for a return:
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a) The return request must be made within 14 days of the delivery date.
b) The item must be unused, in its original condition, and in the original packaging.
c) Proof of purchase (such as an order confirmation or receipt) must be provided.
d) Certain items, such as digital products, customized items, or clearance items, may not be eligible for return unless faulty.
2. How to Request a Return
To initiate a return, please follow these steps:
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a) Contact us at geloxgaming@business.es with your order number and reason for the return.
b) Wait for our confirmation and return instructions.
c) Ship the item back to the return address provided in our response.
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Note: Do not return any items before contacting us.
3. Return Shipping Costs
If the item is defective, damaged, or incorrect due to our error, we will cover the return shipping costs.
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If you are returning an item for any other reason (e.g., change of mind), you are responsible for return shipping costs.
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We recommend using a trackable shipping service. We are not responsible for items lost or damaged in return transit.
4. Refunds
Once we receive and inspect your returned item:
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a) If approved, a refund will be issued to your original payment method.
b) Refunds may take 5–10 business days to appear, depending on your payment provider.
c) If the item is not in its original condition, we may reject the return or offer a partial refund.
5. Exchanges
We offer exchanges for defective or damaged items, subject to stock availability. If you wish to exchange a product, please indicate this clearly in your return request.
6. Late or Missing Refunds
If you haven’t received your refund yet:
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a) Check your bank account or payment platform.
b) Contact your credit card company or bank; it may take some time before your refund is officially posted.
c) If you’ve done all of this and still have not received your refund, please contact us at geloxgaming@business.es.
7. Contact Us
For any questions about this Return Policy or the status of your return, please reach out to us:
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Email: geloxgaming@business.es